First, reach out to us. Either via contact form above, Instagram or just a plain email.
Great if you already have a vision, if not – we'll work it out together.
We'll get back to you within 72h and share all the details.

We'll send you a measuring device via post mail and schedule a facetime call as soon as you've received it. In the meantime, we'll send you the invoice for the deposit which is necessary for us to start working on your hat.

In the FaceTime Call we'll measure shape and size together, and, obviously, talk through your hat and pin all the details down. This will take about 20 minutes.

After confirming everything in the FaceTime Call, we start blocking your hat, therefore changes can't be made to color, size and shape.
We'll follow you up with pictures and send you various designs based on your wishes and work with you on them. Small design additions can always be made.
We always share the process in our Instagram stories.

We'll send you a final video and details about your finished hat - if you confirm everything is great, the hat will be shipped and the final invoice with the remaining amount of the hat and the shipping expenses is to be paid.

We'd love to hear your feedback on how the hat fits etc. It is now your new signature piece, and we hope you love it as much as we do!

In case the hat is slightly bigger, it can be fixed with the fillers included in your order; or if the hat is slightly smaller, it can be adjusted with a hat-stretcher. However should the hat not fit properly caused by wrong measurements, the hat will be returned and we will redo it for 30% of the original price.